Refund policy
Return & Refund Policy
At BOQA Coffee Club, we care deeply about the quality of the coffee we roast and the experience you have with it.
Because coffee is a perishable consumable product, all coffee sales are final. Coffee is not eligible for return or refund, whether opened or unopened.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Include your order number and, when applicable, photos of the product and packaging so we can review the issue.
If we determine that your order was damaged, defective, or fulfilled incorrectly, we may provide a replacement or refund at our discretion.
Shipping Issues
BOQA Coffee Club is not responsible for delays caused by shipping carriers, weather, incorrect addresses provided at checkout, or packages marked as delivered by the carrier.
If you believe your package has been lost or there is another delivery issue, please contact us and we will do our best to help.
Questions
If you have a question or concern about your order, please contact us at:
We want every interaction with BOQA Coffee Club to be thoughtful, clear, and handled with care.